Privacy Policy for MX IAVE Connect
MX IAVE Connect is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mxiave.top, use our Progressive Web App (PWA), or engage with our services related to IAVE recharge, toll network coverage, fleet management, and regulatory advisory.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our online platform or use our services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on our online platform includes:
- Personal Data: Personally identifiable information, such as your name, corporate name, email address, phone number, and physical address, that you voluntarily provide to us when you register for an account, request information about our services (e.g., IAVE recharge guidance, toll network mapping, fleet onboarding), participate in online forms, or contact us. This may include details necessary for contractual obligations such as IAVE tag management or regulatory compliance advisory.
- Derivative Data: Information our servers automatically collect when you access our online platform, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our online platform. This data helps us ensure optimal performance and user experience, especially for our PWA features.
- Financial Data: While we do not directly process payments, information related to IAVE recharge (such as transaction IDs or account status) may be relayed through our system for guidance and reporting. We do not store full payment card details.
- Geolocation Information: We may request access or permission to track location-based information from your mobile device or browser, either continuously or while you are using our online platform, to provide accurate toll network coverage mapping and route advisory services. You can change your permissions at any time.
- Usage Data: Information regarding your interactions with our services, such as queries for IAVE information, routes requested, and training module participation. This includes data for usage reporting and non-payment data analytics for our clients.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:
- Deliver and manage our services, including IAVE recharge guidance, toll network mapping, and fleet IAVE onboarding.
- Improve the efficiency and operation of our online platform and PWA features.
- Provide linguistic localization and adaptation of IAVE user materials for Spanish (Spain) and Mexican Spanish.
- Perform data analysis and usage reporting for our clients regarding IAVE usage and non-payment.
- Monitor and analyze usage and trends to improve your experience with our services.
- Assist with regulatory compliance advisory for Mexican transport authorities and concessionaires.
- Administer on-site training for logistics and toll operations teams.
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Request feedback and contact you about your use of our online platform.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties will have access to your information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Other Third Parties: We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes.
- Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- Sale or Bankruptcy: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.
4. Cookies and Other Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on our online platform to help customize our online platform and improve your experience. When you access our online platform, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of our online platform, especially for offline-first caching and status notifications in our PWA.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. Your Privacy Rights (GDPR and Mexican Law Compliant)
Depending on your location, you may have the following rights concerning your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at the address provided below. We will respond to your request in accordance with applicable data protection laws.
8. Third-Party Websites
Our online platform may contain links to third-party websites and applications of interest, including advertisements and external services that facilitate IAVE recharges. Once you have used these links to leave our online platform, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.
9. Children's Privacy
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us:
- MX IAVE Connect
- 278 Independence Avenue, 4th Floor
- Zapopan, Jalisco 45110
- Mexico